While our QC process can catch many significant errors, there are some IRS rejections that cannot be caught by internal QC, such as:

  • Incorrect address:Roughly 55% of IRS rejects are due to an incorrect address. This can occur either by the user entering the incorrect address information on the form or the IRS has an address on file that is incorrect. In this instance, the borrower must call the IRS to correct the information.
  • Rejected due to limitations (potential fraud): Approximately 23% of IRS rejects are due to potential fraud detected on the account. Once the IRS detects potential fraud on an account it is flagged and locked and only the taxpayer can retrieve transcripts either by mail or fax. Transcripts cannot be faxed directly to TriVerify.

TriGuard Error Control

We have an internal QC process in place to help cut down on orders that are rejected by the IRS by catching any errors on the front end before submitting to the IRS. We refer to this QC process as the TriVerify TriGuard Error Control process. Once submitted to the IRS there will be a charge for the order whether rejected or not; once rejected the corrections will need to be made and the order will need to be resubmitted, which causes extra time in retrieving the results. Through our internal TriGuard Error Control process, faulty orders are identified and sent back to the user to make corrections prior to sending to the IRS, thus saving time and money.

TOP QC Rejections:

Below are the top 80% of rejections that are caught by our Error Control process prior to submitting to the IRS.

  • The attestation box above the signature line on Form 4506-T is not checked: For additional information on completing the 4506-T, review 4506-T Job Aid.
  • The IRS eSign 4506-T requirements have not been met: TriVerify has three options for submitting forms:
    • Wet signature requires an uploaded 4506-T form signed by the borrower.
    • Pre-Signed eSignature requires an uploaded 4506-T form eSigned by the borrower, as well as the accompanying audit trail log file that is associated with the 4506-T eSignature document. Orders without the accompanying audit trail will be declined by the system per IRS regulations.
  • Order information (year or period requested) does not match the 4506-T form:This occurs when the user orders a different year in the system than what is authorized on the signed form.
  • 4506-T request is illegible:Forms are received at the IRS via a paper fax and may be difficult to read when they are blurry or of poor quality. QC will reject any forms that look to be difficult to read before sending to the IRS.
  • Date of signature is missing:All forms must include a date next to the signature at the bottom of the form.
  • Field 5 contains incorrect information:All forms must have Line 5 pre-populated with the correct TriVerify IRS account information. If the information is different it will be rejected. Non-eSign forms with Line 5 left blank will be accepted and auto-populated by our system. See completing the 4506-T Job Aid for additional Line 5 information.
  • 4506-T order duplicate:Occurs when the user places a duplicate order.
  • W2 or 1099 transcript is requested, however Box 8 is not checked on the 4506-T form:Occurs when Box 8 is not checked but a W2 or 1099 is requested on Line 6. See completing the 4506-T Job Aid for additional information.